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<p>You can search for products using the search bar located at the top of the website. Our new smart search bar allows you to search using product code, product title or keywords and will suggest products for you as you type without the need for you to click and view a page of search results, saving you time.</p> <p>Products can also be located in their categories using the site navigation mega menu.</p>
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VAT/Tax exemption or reduced rate tax is available on some government selected products if you are a registered charity or registered disabled. In order to benefit from tax exemption on our website you must be a Brosch account holder. In the admin section of your online account under Account information is some information about Tax Exemption and where you can upload your tax exemption certificate. When you upload your certificate, our administrators will review your exemption status and if it ...
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<p>Payments made to settle your credit account balance can take up to 24 hours to show in your online account. You will not be able to make a purchase using your account credit until your online account has updated. </p>
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<p>Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account.</p>
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Press the [Ctrl], [Shift] and [Del] Key together. A Popup-Window opens called “Delete Browser History”. Remove all checks except the selection "Temporary Internet files and website files". Click on the Button "Delete" to emptythe browser cache. In comparison to other browsers there is no option to select the time period. You'll delete all cache data. Reload the Brosch Direct website by clicking the Refresh button. A handy guide for you to print out and keep can be found here....
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Click the menu button (shown as three lines) and select Options. Select Options. Select the Privacy & Security In the Cookies and Site Datasection, click Clear Data. Remove the check mark in front of Cookies and Site Data. With Cached Web Contentcheck marked, click the Clear Close the Options Any changes you've made will automatically be saved. Reload the Brosch Direct website by clicking the Refresh button. A handy guide for you to print out and keep can be f...
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On your computer, open Chrome. At the top right, click More (this is shown as three dots). Click More tools. Clearbrowsing data. At the top, choose a time range. To deleteeverything, select All time. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear Reload the Brosch Direct website by clicking the Refresh button. A handy guide for you to print out and keep can be found here....
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Click Develop in the top menu. Select Empty Cache. Click Empty. Reload the Brosch Direct website by clicking the Refresh button. A handy guide for you to print out and keep can be found here....
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<p>Although you can use any internet browser when shopping on broschdirect.com, for the best user experience we recommend using Google Chrome.</p>
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Once happy with your order basket you will proceed to checkout using the ‘CHECKOUT’ button found in the shopping basket. If not already logged into your account you will be given the option to log in, register if you don’t already have an account or check out as a guest. Once logged in the checkout process is divided into two steps: Step 1 – Shipping If you haven’t previously created an account, you will be asked to enter your details and shipping address.Once done, click ‘NEXT’ and you will ...
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Your shopping basket can be viewed by clicking on the shopping cart icon at the top of the page. Next to this icon you will also find the total cost of products in your basket and a number displayed in an orange circle will tell you how many items are currently in your basket. When you click the shopping cart icon a drop down will appear displaying your products. From here you can use this space to a edit the quantity of items, remove items by clicking the rubbish bin icon and proceed to checko...
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<p>Prices can be changed from sterling to euro by selecting the correct option in the top right-hand corner. Prices are displayed in sterling as default. When you checkout, payments are taken in sterling and shown in sterling in your account and on your invoices.</p>
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<p>You can now view prices with or without VAT included by the switch of a button. To turn Inc. VAT on or off simply click the option in the very top right-hand corner. Prices are displayed Ex. VAT as default.</p>
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If you would prefer to shop by category, you can navigate to them using one of the 8 categories featured on our navigation bar at the top of the page. Simply click the category or sub-category you desire, and it will take you to the category page. Here you will be able to filter products using the new filter function we have introduced. You will find this in the grey bar located just under the category page text. You can filter by subcategory, price, colour and star rating. We have also introdu...
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To view and download previous orders simply go to the website, login and go to “Your account” and then “order” history. Here you will see all historical orders. You can also download or print your orders. If you have ordered over the telephone or via email, you can contact: [email protected] for a copy....
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If you would like to register an account with us, you can do this by clicking on the ‘REGISTER’ button found to the right of the search bar at the top of the page. Alternatively you can also create an account during the checkout process, either at prior to checking out or after you have completed your purchase as a guest. To register a new account, you will be taken to the Create New Customer Account page where you will need to complete a 3-stage form&nb...
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<p>There are two ways you can add products to your basket:</p> <ol> <li>You can add products to your basket on the product page via the ‘ADD TO CART’ button.</li> <li> <p>Or alternatively, we have introduced an ‘ADD TO CART’ button on the category product listing page where you can easily add directly to basket at the click of a button, a pop up will appear that will allow you to make your selection and then you can add to basket.</p> </li> </ol>
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<p>The ‘SIGN IN’ button is found just to the right of the search bar at the top of the page. Once you have clicked the link you will be taken to the Customer Login page. Enter your email address and password and click ‘LOG IN’.</p>
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<p>Payment failure will occur if you have entered your card details incorrectly, lost internet connection or your bank has rejected your payment. If the problem continues to occur please contact our sales team on 01733 230 230 or use our Live chat function.</p>
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<p>COSHH data can be found under the Downloads tab on the product page.</p>
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<p>Please email [email protected].</p>
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<p>Please email [email protected].</p>
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<p>If you wish to add or delete a credit card from your account, please login and navigate to the Stored Payments Methods and update your card details. Please check the details entered carefully to ensure a smooth checkout process next time you order online.</p>
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<p>If you're in a hurry you can place an order as a guest user. If you'd like to open an account, please register for an account on the website [insert link]. It only takes a couple of minutes and you can shop striaght away. If you subscribe to us, you will also receive information on discounts and promotions!</p>
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<p>If you have forgotton your password please use the 'Forgot Your Password?' link found at the botton of the customer login page.</p>
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<p>If when attempting to login your email address is not recognised, please double check there aren't any typing errors in your email address and if it still doesn't work, contact the customer services team. The best way to do this is via our Live Chat tool [insert link]. Please provide your account number or postcode when you make your enquiry so they can look up your account more quickly for you.</p>
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<p>Please email accounts at: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a> to transfer your online credit.</p>
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<p>Please contact the sales team by email: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a> or use our Live chat</p>
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