FAQs
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<p>Please email accounts at: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a> to transfer your online credit.</p>
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In order to benefit from tax exemption on our website you must be a Brosch account holder. In the admin section of your online account under Account information is some information about Tax Exemption and where you can upload your tax exemption certificate. When you upload your certificate, our administrators will review your exemption status and if it satisfies the criteria, will mark your account as Tax Exempt (for relevant products). If your certificate is not accepted, you will be notified ...
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To view and download previous orders simply go to the website, login and go to “Your account” and then “order” history. Here you will see all historical orders. You can also download or print your orders. If you have ordered over the telephone or via email, you can contact: [email protected] for a copy....
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I already have a credit facility on my account, however it is disabled online. What do I need to do?
<p>Please email accounts at: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a> to transfer your online credit.</p>
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<p>If you're in a hurry you can place an order as a guest user. If you'd like to open an account, please register for an account on the website [insert link]. It only takes a couple of minutes and you can shop striaght away. If you subscribe to us, you will also receive information on discounts and promotions!</p>
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<p>Payment failure will occur if you have entered your card details incorrectly, lost internet connection or your bank has rejected your payment. If the problem continues to occur please contact our sales team on 01733 230 230 or use our Live chat function.</p>
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<p>If you are a Business Plus customer or a registered company, you are eligible to request a credit account if you have previosuly registered on the website and have made at least one purchase by PayPal, credit or debit card.</p>
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<p>Unfortunately this means you have exceeded your credit limit or the item/s value in your basket has exceeded your available credit. You will therefore need to remove some items from your basket to reduce the value to less than your available credit and/ or you will need to settle the outstanding balance on your account.</p>
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<p>Payments made to settle your credit account balance can take up to 24 hours to show in your online account. You will not be able to make a purchase using your account credit until your online account has updated. </p>
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