FAQs
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<p>£24.95 for all order below £200 ex VAT. Delivery is 3 -7 Working Days.</p>
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An EORI number is an Economic Operator Registration and Identification number. This is only required for our Northern Ireland customers (from 1 January 2021) that are purchasing commercial goods from us (shipping from the UK to NI) to the value of more than £140. The number is used by customs authorities when exchanging information between themselves and government departments and agencies. If you are purchasing products from us for commercial use you will be required to supply your EORI no. in...
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<p>If you spend £75.00 (excl. VAT) your order will be delivered free of charge.</p>
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<p>Please contact our sales team via email, telephone or live chat so that we can rectify your issue.</p>
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<p>We have received our order and the item has been damaged, what should I do?</p>
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<p>£10.95 for all order below £100 ex VAT. Next Working Day.</p>
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<p>£10.95 for all order below £100 ex VAT. Delivery is 3 -5 Working Days.</p>
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<p>£10.95 for all order below £100 ex VAT. Delivery is 3 -7 Working Days.</p>
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If your order has been dispatched, you should receive an email from FedEx directly with an order tracking link. Follow the link to track your delivery. If you have not received an email from FedEx, please contact customer service at: [email protected]. For more info please refer to the FedEx website: https://www.fedex.com/en-gb/home.html...
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<p>£34.95 for all order below £300 ex VAT. Delivery is 1 -3 Working Days.</p>
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<p>Brosch Direct currently only deliver to the United Kingdom.</p>
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<p>£10.95 for all order below £100 ex VAT. Delivery is 1 -3 Working Days.</p>
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<p>Please see our [Delivery Policy] for details of our standard delivery locations. Our Sales team can help if your delivery requirement is not covered. Please contact them on xxxx xxxxxx.</p>
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<p>If the goods are in stock and you place your order before 3.00pm they should reach you tomorrow</p>
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<p>There are no additional charges for extra bulky or hazardous products. All information regarding delivery costs for bulky or hazardous products can be found on our website: <a class="textEditor-link" href="https://www.broschdirect.com/delivery-information" target="_blank" rel="nofollow noopener noreferrer" data-is-link="https://www.broschdirect.com/delivery-information">https://www.broschdirect.com/delivery-information</a></p>
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<p>If you find that there are missing items from your order, please contact one of our customer service advisors at: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a>, who will assist you. You can also connect to customer services with our live chat tool.</p>
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<div>We are delighted to serve individuals buying for personal use as well as small businesses, individual carers and large healthcare organisations.</div> <div>Information regarding delivery costs can be found on our website: <a class="textEditor-link" href="https://www.broschdirect.com/delivery-information" target="_blank" rel="nofollow noopener noreferrer" data-is-link="https://www.broschdirect.com/delivery-information">https://www.broschdirect.com/delivery-information</a> </div>
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<p>Please refer to our <a href="/delivery-and-returns">Delivery & Returns</a> page for inormation about our delivery locations and rates.</p>
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<p>If you have not yet received your entire order, please email: <a class="textEditor-link" href="mailto:[email protected]" target="_blank" rel="nofollow noopener noreferrer" data-is-link="mailto:[email protected]">[email protected]</a>, or call customer services and select option 3: 01733 230 230. </p>
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